Define business relationship with distributors

• Specifies obligations of both parties
• Defines basics such as:
  • Freight
  • Payment Terms
  • Product handling and storage
  • Other business "basics"

Stipulates financial arrangement and distributor business model

• Defines system and processes for payment
• EDI transactions - speed and efficiencies
• Validation of transactions

Regulatory assurances for both parties

• Quality procedures in place - process and system controls
• Complaint handling
• Notices

Roche on communication role

• "Official Notice"

Representative of commitment to long-term relationship

• Eliminate for multiple discussions regarding terms and conditions
• Standardize processes and procedures
• Clear understanding of business relationship and expectations
• execution of additional arguments between parties